Michael Jackson ONE
What is Michael Jackson ONE ?
Michael Jackson ONE is a state-of-the-art visual and audio experience creating a theatrical evocation of Michael’s creative genius. Guided and inspired by his music, four misfits set out on a transformative adventure. By journey's end, they will personify Michael's agility, courage, playfulness and love. If you want to learn more please visit the Michael Jackson ONE page.
How long is Michael Jackson ONE ?
Michael Jackson ONE is 90 minutes long, no intermission.
Is Michael Jackson ONE appropriate for children?
The minimum age to attend Michael Jackson ONE is 5 years old. Please note that Michael Jackson ONE uses loud sounds and periods of darkness which may frighten some children.
Can children attend the show?
Guests must be at least 5 years old to attend the show. No one under the age of 5 years old will be admited into the theatre.
Are there discounts on tickets for children?
There are no discounts on tickets for children.
At what age must children be bought a ticket?
Tickets must be purchased for children 5 years old and over. Children under 5 years of age are not admitted to Michael Jackson ONE.
Will there be Michael Jackson ONE merchandise available?
There is no Michael Jackson CD/DVD at the present time. If the CD/DVD becomes available, be sure that we will post the information on our website and in online store.
How can I meet the artists ?
It is not possible to organize visits with artists and trainers. They have extremely busy schedules and so we respect the little down time they have by not offering visits.
Buy individual tickets
How do I buy tickets for Michael Jackson ONE?
Tickets for Michael Jackson ONE may be purchased online; by phone, at 877-632-7400 or toll-free, 800-745-3000; and in person at the Mandalay Bay Events Center box office or any of the MGM Resorts International box offices.
Are there Michael Jackson ONE gift cards?
Cirque du Soleil does offer gift cards. The gift card applies only towards the purchase of tickets for shows presented within the United States and Canada and is redeemable only at the Gift Card Shop.
How far in advance may I purchase tickets for Michael Jackson ONE?
Tickets for Michael Jackson ONE are available four months in advance of a performance.
Are there discounts for travel agents?
There are no travel agent discounts for Michael Jackson ONE.
Are tickets available for persons with limited mobility?
Yes, tickets for persons with limited mobility may be reserved with a credit card by calling the Mandalay Bay box office, at 877-632-7400 or toll-free at, 800-745-3000. Such tickets are not available for online puchases.
Are there military discounts?
There are no discounts for military personnel.
Is there a VIP ROUGE option for Michael Jackson ONE?
As Michael Jackson ONE is performing in a fixed venue, and not a Cirque du Soleil Big Top, the VIP Experience option is not available.
Which credit cards are accepted?
Tickets may be purchased using VISA, Mastercard or American Express.
Where do I pick up my tickets?
Tickets purchased for Michael Jackson ONE must be picked up at the Mandalay Bay theater at least one hour before the show. After that time, all tickets still waiting to be picked up will be cancelled.
How do I buy tickets without a credit card?
You may purchase tickets in person at the Mandalay Bay Events Center box office or any of the MGM Resorts International box offices.
Is my transaction cancelled when the countdown reaches zero?
Yes, once the countdown timer reaches zero the order is cancelled.
Are there Cirque Club discounts, contests or promotions for Michael Jackson ONE tickets?
Cirque Club privileges do not apply to Cirque du Soleil’s fixed venue performances.
Purchased individual tickets
I haven’t received my order confirmation.
If you haven’t yet received your order confirmation, please contact us or call the box office, directly, at 877-632-7400 or toll-free, at 800-745-3000.
Can I exchange or cancel my tickets?
All ticket sales are final. There are no exchanges or refunds.
I’ve lost my tickets.
If you’ve lost your tickets, please contact us or call the box office, directly, at 877-632-7400 or toll-free, at 800-745-3000.
Can I give my tickets to someone to use?
Tickets for Michael Jackson ONE are non-transferrable.
Buy group tickets
What constitutes a group order?
A group consists of 12 or more tickets attending a single performance with one method of payment. For more information visit the Group Page.
Is there an advantage to placing my group order early?
Booking early allows your group best seating availability and options. Advance bookings are also eligible for group discounts. For more information visit the Group Page.
Will I automatically get the best seats for my group?
Various price categories are offered. Cirque du Soleil will always reserve the best available seats at the time of booking within your preferred price category. We suggest booking as early as possible to ensure the best seating availability.
Do you accommodate those with special needs?
Yes, special needs seating is available at each theatre – please notify Cirque du Soleil prior to placing your order if you require access to special needs seating areas.
How do I submit a group ticket order?
1. Request a group contract by calling 702-352-0197 toll-free 877-826-0255 or by email: firstname.lastname@example.org.
2. Complete the Group Ticket Sales Contract. Payment details must be included on the contract.
3. Submit your Group Ticket Sales Contract and signed Policies & Procedures Agreement via fax (702-352-0235) directly to the Account Executive assigned to your booking.
4. Cirque du Soleil will reserve the best seats available in your selected category.
5. Detailed confirmation that includes exact seat locations, pick-up instructions and Ticket Office hours will be sent to you via email.
Once I have submitted my order how long does it take to process?
Generally, group processing takes a minimum of two (2) business days after payment has been processed.
How can I pay for my Group?
Accepted forms of payment include credit card or wire transfers; All payable in US dollars. Personal checks and cash cannot be accepted for group orders.
Are there any taxes added to the ticket price?
Yes, there is a 10% live entertainment tax (LET) added to the cost of each ticket.
Are there any services fees?
There is a one-time Group Fee of $15.00 charged to each group order.
Can I make revisions to an existing group order?
Yes, revisions must be requested in writing by responding directly to the confirmation email sent by Cirque du Soleil. Please refer to the Group Sales Policies & Procedures Agreement. Group orders are considered final once printed.
Once my group order is confirmed, how do I get the tickets?
Group tickets are available for pick-up at the performing show’s Ticket Office only . Pick-up instructions are specified within the group ticket confirmation document.
Is there a VIP ROUGE or any reception options for Michael Jackson ONE?
There is no VIP ROUGE option for Michael Jackson ONE. We would be happy to recommend nearby venues for your pre/post show functions.
Can I use Cirque du Soleil logos and graphics for invitations or flyers?
Yes, once a group order is confirmed you may request official show logos/visuals. A Graphic Release Contract will be drafted and must be submitted for approval by our Marketing Department; Cirque du Soleil logos/visual will be provided upon approval. Please contact your Account Executive for detailed information.
How do I get to the Mandalay Bay?
The address is:
Mandalay Bay Resort and Casino
3950 Las Vegas Blvd. South
Las Vegas, Nevada 89119
Is there parking available?
Parking is available for the show's ticket holders within the MGM Grand’s main parking garage.
May I take pictures during the show?
For licensing and security reasons, it is strictly forbidden to take pictures or record video of Michael Jackson ONE.
How do I make a request to perform a wedding proposal before or during the show?
While we would very much like to accommodate requests for public wedding proposals before or during the show, we cannot. We receive many such requests, and so we must always refuse.
How can I go backstage at Michael Jackson ONE?
Unfortunately, it is not possible to go backstage.
What can I do if I’ve lost something at the venue?
If you believe you’ve lost something at the venue, please contact the Mandalay Bay at 877-632-7400 or toll-free, at 800-745-3000.